PKA worked closely with Providence Heart and Vascular Institute (HVI) leadership, ZIBA Design, LH Designs, and a number of other consultants and design professionals to create an environment that not only captured the spirit of Providence and their values, but also empowered its patients and visitors to make positive changes in their health and lifestyles. 

This process began with understanding Providence and their patients. By focusing on understanding the journey of the patient throughout their time at HVI, the project creates a variety of opportunities for the demographics that Providence serves.  Through research, the team was able to define 3 main groups of visitors: cardiac rehab, primary prevention, and community members. Learning about these people and their stories led the team to be able to identify the values of education, support, and activism that defined all of the design decisions made throughout the process. By diagramming potential users and their journeys, key spaces and goals were identified that realized the values of the project.

The 24,000 SF clinic is one of Providence’s Centers of Excellence on their St. Vincent Campus. It is home to cardiovascular imaging, cardiac rehabilitation, a cafe, and other patient and community education and consultation services. These programs all work together to allow its members to learn how to make healthier lifestyle choices. By involving the community, staff, and previous program participants,  members have a support system in an environment that provides them with the tools to succeed.

Multipurpose spaces, used for fitness classes or group meetings, invite the community to be part of the campus, as well as encourages program graduates to continue to stay involved. Branding and wayfinding provide information for visitors, both digitally and in print. Interactive screens provide dynamic content regarding upcoming events, and the “I CAN” wall provides pamphlets for visitors with information to help them set fitness and lifestyle goals. The patient story wall not only provides inspiration, but also allows visitors to see the wide range of services provided at the Center and how these services can change lives. Access to natural daylight in the fitness areas, and nature imagery and textures in the interior rooms, create a sense of calm and openness.